Support · الدعم

Open the Oqody app → tap Sign in → tap Forgot password?. Enter the email address on your Oqody account; we'll email you a reset link. The link is valid for 24 hours. If you don't see the email within a few minutes, check your spam folder, then write to info@oqody.com.

Check your spam / junk folder first — emails are sent from noreply@oqody.com. If the email is in spam, mark it as "Not spam" so future Oqody emails go to your inbox. If it's not in spam after 5 minutes, the email address may be mistyped on your account; contact us with the correct address and we'll help.

Inside the app, go to Profile → Delete account. Your account is marked inactive immediately and all sessions are revoked. For 30 days afterward you can write to info@oqody.com to recover it; after 30 days the account and its data are permanently removed.

Invitation links expire after 7 days. Ask the person who invited you to send a new invitation from the company's user-management screen. If the link is fresh and still showing "expired", the invitation may have been processed already — try signing in with your email; if your account exists, the invitation has been accepted.

Open the company workspace → tap Manage users (the people icon in the top-right of the workspace screen). From there you can invite new internal users, appoint admins, revoke admin rights, or remove members. Only the company's owner can appoint or revoke admins.

This usually self-heals on the next "Enter company" tap — the system automatically provisions your sub-database row when you re-enter. If it persists, write to info@oqody.com with your email address and the company name.

Email us at info@oqody.com with as much detail as possible — what you were doing, what happened, what you expected, your account email, and the device + OS version. Screenshots help a lot. We read every report.

Available at oqody.com/privacy/ in both English and Arabic.